Within 3 weeks from the date of the journey - Cancellation Charge will be 50 % of the total package cost.
Within 15 days from the date of the journey - Cancellation Charge will be 75 % of the total package cost.
Within 10 Days & Less from the date of the journey - Full Cancellation or No Refund.

Children below the age of 6 years are complimentary, they will not be provided additional beds in the hotel or additional seats in the car
Children between 6 and 10 years will be charged either a Child without bed rate (If they share parents' bed) or a Child with bed rate (If they want a separate bed). They will also be provided with a separate seat in the car
Children above 10 years of age will be considered as adults and the tariff applicable will be in accordance with this.

A hotel might ask for the age proof of the accompanying children. Please carry the age proof of the children, otherwise the hotel may put an additional charge on the child.
A room can be occupied by 2 Adults, One Child Without a bed and One Child or Adult with an extra bed. If the group composition requires a different arrangement in hotel room, you must consult our travel executives before booking.

Tariff

• Tariffs are valid for Indian Nationals only, foreign nationals may ask for a special quote from our team.
• All accommodation is on a twin-sharing basis unless otherwise mentioned.

General Rules

• Very few hotels in the region have elevators and guests should be prepared to climb stairs.
• The hotel names mentioned are indicative and not confirmed. Before confirmation of the tour, we will confirm the availability of the hotel and suggest an alternative if the mentioned hotel is not available.
• In case of bad weather, poor road conditions, local or political disturbance, security reasons, or any other unforeseen circumstances, the operations team may decide to make changes in the itinerary. Every effort will be made to consult the guests in such an eventuality, however, the decision of the operations team will be final and binding on the guests.
• In case of young or older persons or persons with health issues or disabilities, consult your doctor about the itinerary. Also if any special arrangement is needed, such information should be given to our team in advance before confirmation of the tour.
• Any dispute arising is subject to the exclusive jurisdiction of Siliguri Judicial Magistrate, irrespective of any competence court present at the place of dispute.

Vehicle Restrictions in Gangtok Town

There are restrictions on vehicle movement within Gangtok City between 8 AM and 7 PM. During these hours if you have to transit outside, you have to hire a local taxi (easily available within the city) and come to the “vehicle stand”. There are multiple stands in town, each designated for different destinations. Our operations team will co-ordinate with you over the phone but we will not be present on the ground as our vehicle is allowed only till the stand where it will wait for you. So commuting between the hotel and the stand is your responsibility.

Rules for a visit to Tsomgo Lake and Baba Mandir

Permit for Tsomgo Lake & New Baba Mandir is issued on the same day around 08.00 to 09.00 AM. Sometimes due to a large number of tourists, the issuance of a permit may take longer. Because of transport restrictions in Gangtok town (mentioned in detail separately), guests are required to leave the hotel much before 8:00 AM and might have to wait at Tsomgo stand for some time till the permit is issued and reaches the stand. Guests should be mentally prepared to wait at the stand during this time.

Returning guests will be dropped at Tsomgo stand from where a return journey by local taxies has to be arranged by the guests directly.

If a permit is not issued due to weather problems or military restrictions, then alternate trips will be arranged. However, if the journey starts towards Tsomgo but is interrupted midway due to any unforeseen circumstances, then the sightseeing of Hanuman Tok, Ganesh Tok, and Tashi View Point will be done on the way back. In either case, there will be no refund irrespective of the cause for the change.

Nathula Pass

A visit to Nathula Pass is not guaranteed by us. Nathula Pass is the Indo-China border and visits to Nathula are controlled by the Indian army. Permits are issued in limited numbers at the last moment on specific days of the week. Guests may or may not get a permit even when booked well in advance. After the issue of a permit, Nathula's visit may get cancelled at the last moment and in such cases no refund is possible. Our tours do not include the Nathula visit by default.

If you insist on Nathula's visit, discuss this with our helpdesk executive. On reaching Gangtok, necessary documents and money will be collected from you on the spot. However, we will not be responsible for any complications related to the Nathula tour.

Closure Information

In Darjeeling HMI and Zoo remain closed on Thursdays & national holidays.
Gangtok city tour should be avoided on Sundays & National Holidays as many places remain closed.
In case a sightseeing point is closed on a particular day, no refund/adjustment/repeat visit on another day is not possible.

Transportation-Related Rules

• In hilly areas, the driver may not operate the AC in the vehicle. This is due to altitude, air pressure, and extra pressure on the engine on an uphill drive.
• The vehicle will not be at a disposal basis but on an itinerary basis. The vehicle will be exclusively used by you and your group but only for the itinerary mentioned and on a point-to-point basis. An additional service request may or may not be possible and will incur an additional charge payable on the spot.
• Due to local restrictions, the vehicle provided may change on a regular basis. In other words, the same vehicle may not continuously provide service to you.
• Most hotels in the hills have very limited parking places. Hence guests should wait at the reception 5 minutes before departure to avoid inconvenience.

Rules for a visit to Zero Point, Chopta Valley

Permission for visit to these points is obtained locally and often due to security, weather, Terrain terrain-related reasons, these places might be closed with or without notice. Hence visiting these areas is not part of our normal itinerary. These are optional visits for which guests have to pay the driver an additional amount on the spot. Consult our helpdesk executive before the start of the tour and he or she will help you with the amount payable in this regard.